After purchasing our home and using our heater a couple of months, it was clear that we needed to have the ducting cleaned. After doing some research, we chose Planet Duct. Scheduling was easy, pricing was transparent, and they send text and email appointment reminders. On the day of our appointment, they sent a text reminder that included a photo of the senior technician who would be showing up to perform the work. The technicians wore covers on their shoes to protect our carpet/flooring and also covered the areas to protect it where they ran suction hoses. The process was different than we expected, but much more efficient and effective! Prior to starting, the senior technician explained exactly what would be done. They changed the furnace filter (customer provided) and made sure the vent registers were clean as well. We have seen an improvement in the flow of air coming from our vents and less dust! The technician were extremely knowledgeable, professional, courteous, and polite. We are extremely pleased with the service we received by Planet Duct and will definitely use them again in the future. We wholeheartedly recommend this company.
Peyton and Nick were professional and personable as they worked to get the airflow reading in our dryer vent to a high standard. They were knowledgeable and didn’t hesitate to explain everything they were doing and answer questions we had. They even arrived early and were thorough throughout the job. They left the site clean too! I highly recommend them and the team at Planet Duct.
Honesty and integrity! The first description of Planet Duct Employees, Payton and Pat. They were friendly, kind and knowledgeable! As a business owner myself, I can truly say this company hires A+employees! Highly recommend!
What a great experience! Technician Joshua and his teammate (who gave me his name but I have forgotten it) were polite, patient and very professional. My vents have never been cleaned, the house had been vacant while under construction and renovation dust and dirt were everywhere. It was gross. We didn’t want to restart the furnace without a thorough cleaning, so we called in some help. They cleaned all of the vents and several sections of the furnace and furnace compartment. The weather was freezing and the wind was absolutely relentless and they never complained as they worked in an unheated house. They had to deal with boxes and construction materials and difficult vent locations. They were cheerful and so kind about answering my questions. At the end of the appointment, they vacuumed the floors around the vents and removed all of the debris from the cleaning. I would happily recommend Planet Duct to anyone who needs a cleaning, especially the team they sent to my house. It’s stressful to let strangers in your home. I felt very comfortable and safe because of how friendly and respectful they were. This was an excellent experience and I will be using Planet Duct’s services again in the future. Thank you so much for living up to your promise for quality service.
Hat's off to the Planet Duct team. Had them out for a really dirty system with residual drywall dust. I was still having some build up in the filter after an initial cleaning and they came back out to examine the system and deep cleaned it again! They stand by their work and I wouldn't use anyone else in the area. They really are passionate about quality and took the time to show me all of the before and after pictures to ensure I knew it was done right!
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