Kyle and Joe did a great job cleaning our dryer vent for us. Our property was a rental before we moved in. Our dryer was taking three cycles to dry anything so we knew what needed to be done. They came and cleared the clog in our dryer vent and they even cleaned the dryer out for us. Everything is working so much better. We appreciate that they were able to come the next day on short notice!
Victoria Smith
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September 10, 2024
Very disappointed in the end with service and quality of work. Went with this company due to the endless awards and 5 star reviews. Their prices are $300-$400 over competitors but I was willing to pay this for best possible work. The workers knocked a hole in my wall, didn't clean up after themselves as they said the would, left blue film on one of my vents and broke the exhaust vent on the back of my dryer because they over tightened the clamp that holds the exhaust tube on (more on this in a minute). The owner did come over the next day and clean up and give me a discount I didn't ask for. He also said he spoke to his team and they took full responsibility, knowing they could have done a much better job.
Only thing the workers did well was point out my dryers heating element wasn't warming correctly. I called an appliance technician who owns his own company and has been doing work for us since we moved here 7 years ago. He told me about the exhaust vent on the back of the dryer and it was cracked because they over tightened the clamp. This is where it went down hill. I called Planet Duct to let them know about the dryer clamp and the first thing out of the employees mouth was, "They couldn't have done that?" Was it because I am a female calling and they think I don't know what I'm talking about? Completely dismissive. The owner did call back for service recovery again but by now, I'm like most people, irritated as your employee dismissed me on the dryer issue. They also had an employee come out to repair the sheet rock damage. Before they left, I pointed out it didn't look right, no texture in it like the rest of the wall. The same guy I spoke to who dismissed my issue with the dryer exhaust vent, told me it will look better once it dries. Well it didn't. My husband then contacted the owner again that evening and simply told him we no longer wanted to work with the employee who came out who took my call about the dryer exhaust vent and who said it would look better as he just seems to not care what my concerns are. That was the owners son and he apparently took offense to it. He then tells my husband we know who caused the hole in the wall, now saying we did it. He said one of his workers heard my daughter on her phone telling someone while they were here, "They are fixing the hole we caused?" When we asked our 19 year old daughter about this, she stated she had no calls on her cell that day while at home. My husband asked her to then show him her call log and she had no incoming our out going calls. Also, didn't you as the owner tell me a few days ago your workers admitted to having not done a good job but now you want to back track? I called the next day still displeased and pissed as you now question our integrity and the owner now takes it as threats. He did ultimately send out someone professionally to fix the wall but you shouldn't have to go through all this for duct cleaning. Over priced and you get nothing more than any other company will do for you. Unfortunately, our experience wasn't the same as others who leave reviews here in any way at all.
Kristina Sparks
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September 29, 2024
My Planet Duct Representatives were delayed and they called to let me know. Once they arrived, they were courteous, careful with their equipment, and completed the work we needed. They even cleaned up before they left. Excellent service and professional demeanor.
Brittany Rodgers
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September 23, 2024
I think I may have reviewed them previously, but we used this company shortly after buying our home in April 2022, they did a great job. I hired them again this month for dryer vent service and was just as pleased. They explained everything, were thorough with their work, they even cleaned out my dryer! (I didn’t even know they did that). They’re extremely reasonable in their pricing and do a great job. They will always be my go to.
steve malsom
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August 03, 2024
Planet Duct was just amazing for us! They diagnosed our dryer issue and took care of the cleaning. They also are very reasonably priced compared to other cleaning companies! We highly recommend them as they are very customer eccentric and very professional!!
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Kyle and Joe did a great job cleaning our dryer vent for us. Our property was a rental before we moved in. Our dryer was taking three cycles to dry anything so we knew what needed to be done. They came and cleared the clog in our dryer vent and they even cleaned the dryer out for us. Everything is working so much better. We appreciate that they were able to come the next day on short notice!
Very disappointed in the end with service and quality of work. Went with this company due to the endless awards and 5 star reviews. Their prices are $300-$400 over competitors but I was willing to pay this for best possible work. The workers knocked a hole in my wall, didn't clean up after themselves as they said the would, left blue film on one of my vents and broke the exhaust vent on the back of my dryer because they over tightened the clamp that holds the exhaust tube on (more on this in a minute). The owner did come over the next day and clean up and give me a discount I didn't ask for. He also said he spoke to his team and they took full responsibility, knowing they could have done a much better job. Only thing the workers did well was point out my dryers heating element wasn't warming correctly. I called an appliance technician who owns his own company and has been doing work for us since we moved here 7 years ago. He told me about the exhaust vent on the back of the dryer and it was cracked because they over tightened the clamp. This is where it went down hill. I called Planet Duct to let them know about the dryer clamp and the first thing out of the employees mouth was, "They couldn't have done that?" Was it because I am a female calling and they think I don't know what I'm talking about? Completely dismissive. The owner did call back for service recovery again but by now, I'm like most people, irritated as your employee dismissed me on the dryer issue. They also had an employee come out to repair the sheet rock damage. Before they left, I pointed out it didn't look right, no texture in it like the rest of the wall. The same guy I spoke to who dismissed my issue with the dryer exhaust vent, told me it will look better once it dries. Well it didn't. My husband then contacted the owner again that evening and simply told him we no longer wanted to work with the employee who came out who took my call about the dryer exhaust vent and who said it would look better as he just seems to not care what my concerns are. That was the owners son and he apparently took offense to it. He then tells my husband we know who caused the hole in the wall, now saying we did it. He said one of his workers heard my daughter on her phone telling someone while they were here, "They are fixing the hole we caused?" When we asked our 19 year old daughter about this, she stated she had no calls on her cell that day while at home. My husband asked her to then show him her call log and she had no incoming our out going calls. Also, didn't you as the owner tell me a few days ago your workers admitted to having not done a good job but now you want to back track? I called the next day still displeased and pissed as you now question our integrity and the owner now takes it as threats. He did ultimately send out someone professionally to fix the wall but you shouldn't have to go through all this for duct cleaning. Over priced and you get nothing more than any other company will do for you. Unfortunately, our experience wasn't the same as others who leave reviews here in any way at all.
My Planet Duct Representatives were delayed and they called to let me know. Once they arrived, they were courteous, careful with their equipment, and completed the work we needed. They even cleaned up before they left. Excellent service and professional demeanor.
I think I may have reviewed them previously, but we used this company shortly after buying our home in April 2022, they did a great job. I hired them again this month for dryer vent service and was just as pleased. They explained everything, were thorough with their work, they even cleaned out my dryer! (I didn’t even know they did that). They’re extremely reasonable in their pricing and do a great job. They will always be my go to.
Planet Duct was just amazing for us! They diagnosed our dryer issue and took care of the cleaning. They also are very reasonably priced compared to other cleaning companies! We highly recommend them as they are very customer eccentric and very professional!!