I recently had Planet Duct clean my dryer vent, and I couldn’t be more impressed with their service. The technicians arrived on time and were extremely professional from start to finish. They took the time to explain the process before getting started, which I really appreciated. They were thorough and efficient, and the best part was they left no mess behind. My dryer vent is now completely cleared, and I feel much safer knowing everything is working properly. I highly recommend Planet Duct for anyone in need of duct or vent cleaning services!
Barbara Titan
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January 17, 2025
Working with Planet Duct is always a pleasure. We've used Planet Duct twice for duct cleaning since moving to our home 6 years ago. On both occasions, the technicians were friendly and professional. They spent as much time as necessary to a thorough job.
Brett Ruppert
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October 19, 2024
We had a great experience with Kyle and Dillon. They were very professional and courteous, quick and efficient. They did an excellent job cleaning out our dryer ducts in the house, and we are very happy with the results. Our dryer is much more efficient and now functions properly. We will be using them for all of our future needs. Thanks again for all of your help.
Jessica Roseberry
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January 08, 2025
The attention to detail, willingness to explain when we had questions, professionalism, compassion and teamwork is almost unheard of in today’s world! I literally almost burnt my house down with the dryer vent being 98% blocked. Seriously, use this company! They are not only an amazing company but amazing Humans!
They will get my vote time and time again!
Thank you again for everything! Especially keeping my family safe!
Victoria Smith
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September 10, 2024
Very disappointed in the end with service and quality of work. Went with this company due to the endless awards and 5 star reviews. Their prices are $300-$400 over competitors but I was willing to pay this for best possible work. The workers knocked a hole in my wall, didn't clean up after themselves as they said the would, left blue film on one of my vents and broke the exhaust vent on the back of my dryer because they over tightened the clamp that holds the exhaust tube on (more on this in a minute). The owner did come over the next day and clean up and give me a discount I didn't ask for. He also said he spoke to his team and they took full responsibility, knowing they could have done a much better job.
Only thing the workers did well was point out my dryers heating element wasn't warming correctly. I called an appliance technician who owns his own company and has been doing work for us since we moved here 7 years ago. He told me about the exhaust vent on the back of the dryer and it was cracked because they over tightened the clamp. This is where it went down hill. I called Planet Duct to let them know about the dryer clamp and the first thing out of the employees mouth was, "They couldn't have done that?" Was it because I am a female calling and they think I don't know what I'm talking about? Completely dismissive. The owner did call back for service recovery again but by now, I'm like most people, irritated as your employee dismissed me on the dryer issue. They also had an employee come out to repair the sheet rock damage. Before they left, I pointed out it didn't look right, no texture in it like the rest of the wall. The same guy I spoke to who dismissed my issue with the dryer exhaust vent, told me it will look better once it dries. Well it didn't. My husband then contacted the owner again that evening and simply told him we no longer wanted to work with the employee who came out who took my call about the dryer exhaust vent and who said it would look better as he just seems to not care what my concerns are. That was the owners son and he apparently took offense to it. He then tells my husband we know who caused the hole in the wall, now saying we did it. He said one of his workers heard my daughter on her phone telling someone while they were here, "They are fixing the hole we caused?" When we asked our 19 year old daughter about this, she stated she had no calls on her cell that day while at home. My husband asked her to then show him her call log and she had no incoming our out going calls. Also, didn't you as the owner tell me a few days ago your workers admitted to having not done a good job but now you want to back track? I called the next day still displeased and pissed as you now question our integrity and the owner now takes it as threats. He did ultimately send out someone professionally to fix the wall but you shouldn't have to go through all this for duct cleaning. Over priced and you get nothing more than any other company will do for you. Unfortunately, our experience wasn't the same as others who leave reviews here in any way at all.
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I recently had Planet Duct clean my dryer vent, and I couldn’t be more impressed with their service. The technicians arrived on time and were extremely professional from start to finish. They took the time to explain the process before getting started, which I really appreciated. They were thorough and efficient, and the best part was they left no mess behind. My dryer vent is now completely cleared, and I feel much safer knowing everything is working properly. I highly recommend Planet Duct for anyone in need of duct or vent cleaning services!
Working with Planet Duct is always a pleasure. We've used Planet Duct twice for duct cleaning since moving to our home 6 years ago. On both occasions, the technicians were friendly and professional. They spent as much time as necessary to a thorough job.
We had a great experience with Kyle and Dillon. They were very professional and courteous, quick and efficient. They did an excellent job cleaning out our dryer ducts in the house, and we are very happy with the results. Our dryer is much more efficient and now functions properly. We will be using them for all of our future needs. Thanks again for all of your help.
The attention to detail, willingness to explain when we had questions, professionalism, compassion and teamwork is almost unheard of in today’s world! I literally almost burnt my house down with the dryer vent being 98% blocked. Seriously, use this company! They are not only an amazing company but amazing Humans! They will get my vote time and time again! Thank you again for everything! Especially keeping my family safe!
Very disappointed in the end with service and quality of work. Went with this company due to the endless awards and 5 star reviews. Their prices are $300-$400 over competitors but I was willing to pay this for best possible work. The workers knocked a hole in my wall, didn't clean up after themselves as they said the would, left blue film on one of my vents and broke the exhaust vent on the back of my dryer because they over tightened the clamp that holds the exhaust tube on (more on this in a minute). The owner did come over the next day and clean up and give me a discount I didn't ask for. He also said he spoke to his team and they took full responsibility, knowing they could have done a much better job. Only thing the workers did well was point out my dryers heating element wasn't warming correctly. I called an appliance technician who owns his own company and has been doing work for us since we moved here 7 years ago. He told me about the exhaust vent on the back of the dryer and it was cracked because they over tightened the clamp. This is where it went down hill. I called Planet Duct to let them know about the dryer clamp and the first thing out of the employees mouth was, "They couldn't have done that?" Was it because I am a female calling and they think I don't know what I'm talking about? Completely dismissive. The owner did call back for service recovery again but by now, I'm like most people, irritated as your employee dismissed me on the dryer issue. They also had an employee come out to repair the sheet rock damage. Before they left, I pointed out it didn't look right, no texture in it like the rest of the wall. The same guy I spoke to who dismissed my issue with the dryer exhaust vent, told me it will look better once it dries. Well it didn't. My husband then contacted the owner again that evening and simply told him we no longer wanted to work with the employee who came out who took my call about the dryer exhaust vent and who said it would look better as he just seems to not care what my concerns are. That was the owners son and he apparently took offense to it. He then tells my husband we know who caused the hole in the wall, now saying we did it. He said one of his workers heard my daughter on her phone telling someone while they were here, "They are fixing the hole we caused?" When we asked our 19 year old daughter about this, she stated she had no calls on her cell that day while at home. My husband asked her to then show him her call log and she had no incoming our out going calls. Also, didn't you as the owner tell me a few days ago your workers admitted to having not done a good job but now you want to back track? I called the next day still displeased and pissed as you now question our integrity and the owner now takes it as threats. He did ultimately send out someone professionally to fix the wall but you shouldn't have to go through all this for duct cleaning. Over priced and you get nothing more than any other company will do for you. Unfortunately, our experience wasn't the same as others who leave reviews here in any way at all.